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FAQ's

How much is delivery? (Retail)

UK orders: Please see the delivery matrix below.

1 Item £3.00
2 Items £4.75
3 Items £6.00
4 Items £7.75
5 Items £8.75
6 Items £9.60
7 Items £10.50
8 Items £11.25
9 Items £12.00
10+ Items £12.50

Surcharges apply to the Scottish Highlands, Northern Ireland, the Channel Islands and the Isle of Mann: £20.00 for orders under £300.00 and £10.00 for orders above £300.00.

International orders: Please see the delivery matrix below.

1 Item £6.00
2 Items £9.50
3 Items £12.00
4 Items £15.50
5 Items £17.50
6 Items £19.20
7 Items £21.00
8 Items £22.50
9 Items £24.00
10+ Items £25.00

How much is delivery? (Trade)

UK orders: FREE with orders over £300.00 + VAT, otherwise £10.00.

International orders: Please see the delivery matrix below.

Value (£) Zone
  1 2 3 4 5 6 7 8 9 10 11 12
Up to 299 16.34 18.67 21.01 23.34 47.52 50.18 52.51 180.63 269.50 357.25 411.56 509.50
300-499 32.18 36.71 40.15 47.10 65.56 69.32 76.27 308.13 479.50 647.25 756.56 933.25
500-999 63.86 72.79 78.43 94.62 101.64 107.60 123.79 563.13 899.50 1,227.25 1446.56 1780.75
1000-1999 127.22 144.95 154.99 189.66 173.80 184.16 218.83 1073.13 1739.50 2387.25 2826.56 3475.75
2000-2999 190.58 217.11 231.55 284.70 245.96 260.72 313.87 N/A N/A N/A N/A N/A
3000-4999 317.30 361.43 384.67 474.78 390.28 413.84 503.95 N/A N/A N/A N/A N/A
5000-10000 634.10 722.23 767.47 949.98 751.08 796.64 979.15 N/A N/A N/A N/A N/A

Zone 1: Belguim, France, Germany, Luxembourg, Ireland
Zone 2: Austria, Denmark
Zone 3: Italy, Spain (except Canary Islands)
Zone 4: Bulgaria, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Portugal, Romania, Slovenia, Sweden
Zone 5: Switzerland, Leichenstein
Zone 6: Czech Republic, Slovakia
Zone 7: Bosnia, Croatia, Iceland, Norway, Serbia
Zone 8: Faroe Islands, USA, Vatican City
Zone 9: Hong Kong, Singapore
Zone 10: Australia, Bahrain, Brunei, Canada, Greenland, India, Indonesia, Israel, Japan, Madeira, Malaysia, Phillipines, Russia, South Africa, Thailand, United Arab, Emirates
Zone 11: Anguilla, Antigua, Argentina, Aruba, Bahamas, Bangladesh, Barbados, Belize, Bolivia, Bonaire, Brazil, Cambodia, Cape Verde, Cayman Islands, Chile, Colombia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Fiji, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Jordan, Kuwait, Macau, Martinique, Mexico, New Zealand, Nicaragua, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico, Qatar, South Korea, Sri Lanka, St Barthelemy, St Lucia, St Kitts, St Maarten, St Vincent, Syria, Taiwan, Trinidad & Tobago, Turkey, Turks & Caicos Islands, Ukraine, Uruguay, Venezuela
Zone 12: Albania, Algeria, American Samoa, Andorra, Angola, Armenia, Azerbaijan, Azores, Belarus, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Canary Islands, Central Africa, Chad, China (People's Republic), Comoros, Congo, Cuba, Djibouti, Ethiopia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Guam, Guinea, Iran, Ivory Coast, Kazakhstan, Kenya, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macedonia, Madagascar, Malawi, Maldives, Mali, Mauritania, Mauritius, Moldova, Montenegro, Morocco, Mozambique, Namibia, Nepal, Niger, Reunion Island, Rwanda, Saba, Saudi Arabia, Senegal, Seychelles, Sudan, Surinam, Swaziland, Tahiti, Tanzania, Togo, Tunisia, Turkmenistan, Uganda, Uzbekistan, Vanuatu, Vietnam, Yemen, Zambia, Zimbabwe

Alternatively, your own method of collection can be arranged.

Is my order subject to VAT? (Retail)

UK orders: VAT will be charged on your purchase and is included in the price you see, whether you are logged in to the site or not. No VAT is charged on postage.

International orders: VAT will NOT be charged on your purchase. By default, VAT is included in all prices, but will be removed either (a) at the checkout, or (b) when logged into the site. No VAT is charged on postage.

Is my order subject to VAT? (Trade)

UK orders: VAT will be charged on your purchase but is NOT included in the price you see until you get to the checkout, whether you are logged in to the site or not. VAT is charged on postage where applicable.

International orders: VAT will NOT be charged on your purchase. No VAT is charged on postage.

What is your returns policy? (Retail)

Faulty items: If any item(s) are faulty you can return them to Spike Leisurewear within 14 days of receipt for exchange. Please return the item(s) by post and ensure you get a certificate of posting. It is not necessary to record or register the item(s). Spike Leisurewear will refund your postage in full upon receipt of the item(s) but not the cost of recording of registering.

Incorrect items: If we send you any incorrect item(s), please return them to Spike Leisurewear within 14 days of receipt for exchange. Please return the item(s) by post and ensure you get a certificate of posting. It is not necessary to record or register the item(s). Spike Leisurewear will refund your postage in full upon receipt of the item(s) but not the cost of recording of registering.

What is your returns policy? (Trade)

Faulty items: If any item(s) are faulty, please inform us as soon as possible by e-mail: info@spikeleisurewear.co.uk or telephone: +44 (0) 20 8427 3740. Spike Leisurewear will arrange collection of the faulty item(s) and arrange a credit or exchange.

Incorrect Items: If we send you any incorrect item(s), please inform us as soon as possible by e-mail: info@spikeleisurewear.co.uk or telephone: +44 (0) 20 8427 3740. Spike Leisurewear will arrange collection of the incorrect item(s) and arrange a credit or exchange.

Is your website secure?

In short, Yes! We use a GeoTrust SSL certificate and a trusted payment gateway, SagePay, to protect you whilst browsing and purchasing online.
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