Frequently Asked Questions
Help and Support
How much is delivery and where do you deliver to?
Mainland UK – excluding Scottish Highlands
We offer FREE DELIVERY for all online orders over £200, ex VAT. Delivery costs for orders under £300 is charged at £10 plus VAT.
Wherever possible, we use DPD couriers which is a carbon neutral company.
Worldwide, Non Mainland UK & Scottish Highlands
All orders delivered into the EU or outside of mainland UK (including Channel Islands, Scottish Islands, Northern Ireland, Isle of Wight, Isle of Man and Eire) are charged at cost.
Carriage charges will vary on weight and delivery location, are ex VAT and will be advised to you, prior to despatch. If you have a preferred shipping agent, please advise Customer Services on 0208 427 3740 who will be pleased to assist.
How will I receive my order?
Goods are despatched using DPD couriers - deliveries normally arrive within 24 hours for UK Mainland. Please enquire about Highlands, Islands, Eire and International Shipments.
Do you offer any charity discount?
If you're a registered charity, we can refund the VAT plus a special 10% discount on your order. Please enter your valid charity number in the field marked ‘Charity Number’ at the checkout.
If this is your first order, you will still be charged VAT as we will initially need to validate your charity number.
Once the charity number is confirmed, you will be refunded the VAT and discount.
How are goods paid for?
New customers can apply for a Trade Account by accessing the create account link. Customer Services will then initiate a credit check. When authorised your new account will be set up and you will be advised. Goods can then be ordered up to the stated credit limit.
If you do not qualify for an account, please contact our customer service department for assistance.
Alternatively, we can accept payment by Visa or MasterCard credit or debit cards. Payment will be charged at the point of submitting your order and subject to validation.
We only invoice for goods in stock. Any unavailable items are back-ordered for future dispatch and charged separately.
Upon receipt of order, goods are picked and packed then invoiced.
How is the price of my order determined?
There are five main variables that need to be considered:
- Quantity of t-shirts ordered is critical
- Printing/ technique
- Set up costs such as screens, stitch count, design digitising
- Design complexity
- Garment type, colour and quality
How do I make the price go down?
- Select a less expensive garment
- Increase the size of your order – economies of scale begin to bite into set up costs and price per garment, begins to fall.
- Simplify the artwork and reduce number of colours and/or size. Simple, one colour designs that contrast well with the garment are always popular and reflected in lower prices.
- Reduce the amount of positions and locations of the decoration. Lose that sleeve print, back print and neck print, and stick with the traditional chest print area. Keep it simple.
Is the set up charge a ‘one off’ cost?
Yes, once you have paid the setup charges for your customised order, you will not be charged it again on any subsequent orders.
What are Pack and Single Prices?
Please refer to the product webpage where pack & single prices are clearly stated. All items are generally packed 6 per size, per design.
Piece & Pricing - all Items may be purchased individually at piece pricing
Volume Pricing - larger volume orders will be quoted individually. Please call our Customer Services team on 020 8427 3740.
Our garments come from different suppliers and manufacturers, we find the sizing can vary and so for this reason we have included a custom size guide on each product page to help you decide which size will be the best fit for you.
All you need to do is click on the 'Size Guide' link on the product page and you will see the tailored size guide for the product you are interested in.
If you have any other questions or would like more sizing advice, please don't hesitate to contact us.
Because of the varied methods of cleaning and laundering various garments, we are unable to guarantee our fabrics against shrinkage. We use every method to hold shrinkage to a minimum, often less than 2%.
We cannot accept responsibility for the products after dyeing or cleaning or guarantee that the colours of the garments will be identical each time and/or batch. Due to the manufacturing process, there may be a minor colour variation with each batch of merchandise.
‘To Fit’ Measurements
All measurements quoted are the approximate size a garment is intended to fit. It is not the actual measurement. Please refer to product page specifications and size guide.
What is the returns and refunds policy?
In the unlikely event that you're not happy with the goods supplied, or if any product you purchase is damaged, faulty or not what you ordered, we may offer an exchange or refund as appropriate, in accordance with your legal rights.
If you believe a product is faulty or damaged prior to delivery, please return the item to us following the guidelines set out in our Returns Policy.
How do I order from Spike Leisurewear?
Online ordering is available from this website by logging into your account.
You can also order by telephone, 020 8427 3740: 8.30 – 5.00 Monday to Thursday, 8.30 to 1.00 Friday.
Or alternatively, by email to email@example.com
Can I amend My Order?
If you would like to amend anything on a recent or pending order, please contact our Customer Services team as soon as possible, preferably by phone on 020 8427 3740. If you are calling out of office hours, please leave a voicemail and we will respond to you promptly.
I am unable to place an order.
Sincere apologies if you're having any trouble placing an online order with us.
Have you entered all your personal and payment details correctly before placing your order?
If so, please email with as many details of the problem as possible or give us a call and we'll look into this for you right away.
Do I have to order online?
Ordering over the internet is a safe and secure method of paying. However, we completely understand if you would rather place your order over the phone. In this case, please just give our team a call on 020 8427 3740 and they will take your order.
Does Spike Leisurewear have a minimum order value policy?
Spike Leisurewear operate a ‘no minimum’ order value policy. We value all business, especially from independent traders.
Do you create back orders?
Yes, back orders can be placed anytime online or via the Sales Team. We'll then get the required products to you as soon as we can.
Who are Spike Leisurewear?
Established in 1987, we are an award winning, family business focusing on supplying trade customers ranging from individual Gift Retailers to blue chip Mail Order customers, with souvenir, character, licensed and custom printed T Shirts throughout the UK.
What are your trading hours?
8:30 to 5:00 Monday to Thursday, 8.30 to 1.00 Friday. Orders can be placed online 24/7.
Do you have any catalogues?
Yes, we understand that different customers prefer different ways to view our merchandise. There are three catalogue options:
- You can download a PDF version of our latest catalogue.
- Our most up-to-date catalogue is available online, registered users can access our prices and place orders in this way. This is the fastest way to view and place orders.
- If you would like a hard copy, please contact our customer support on 020 8427 3740.
Do you exhibit at Trade Shows?
Absolutely, we enjoy meeting old and new customers. We regularly exhibit at three major Gift Shows.
Please visit us at:
- Autumn Fair NEC Birmingham. 3-6 September 2017
- Scotland's Gift Fair. Glasgow SECC. 21-24 January 2018
- Spring Fair NEC Birmingham. 4-8 February 2018
Do I need to take any security precautions when using the Spike Leisurewear website?
Security begins with the user. DO NOT share your Username or Password with anyone. Only authorised employees should use the registration links. Sharing your access with anyone other than your employees may compromise your private account information.
Will you pass my details on to anyone else?
Absolutely not. We hate companies that do this. If you have bought something from us we will have your email address, phone number and address stored on our system. Information like this is only used to help us in respect of delivery and when we need to communicate with you. We will never pass this confidential information to any third party.
Can I collect my order from your warehouse?
Yes, of course. Please call 020 8427 3740 to arrange a time.
Own brand garments? Custom printed T-Shirts? Launching a new fashion line?
Create a great impression & get some friendly, expert advice. Give Richard a call. 020 8427 3740